At Gracias Dining, we understand that plans can change. Our goal is to offer flexibility while ensuring we can prepare and deliver our catering services to the highest standards. Below is our cancellation and refund policy:

1. Booking Requirement:

   • All catering services must be booked at least 24 hours in advance prior to the delivery date.

2. Cancellation Policy:

   • Cancellations Made More Than 48 Hours Before the Event:

     • If you cancel your order more than 48 hours before the scheduled event, a cancellation fee of 10% of the total order value will be charged.

   • Cancellations Made Between 48 and 24 Hours Before the Event:

     • If you cancel your order between 48 hours and 24 hours before the scheduled event, a cancellation fee of 50% of the total order value will be charged.

   • Cancellations Made Within 24 Hours of the Event:

     • If you cancel your order within 24 hours of the scheduled event, a cancellation fee of 100% of the total order value will be charged.

3. Refund Process:

   • Refunds will be processed within 7-10 business days from the date of cancellation.

   • Refunds will be issued to the original method of payment used at the time of booking.

4. How to Cancel:

   • To cancel your order, please contact our customer service team at hello@graciasdining.com as soon as possible.

   • Provide your order number and details of the booking to facilitate the cancellation process.

5. Exceptions:

   • In the event of unforeseen circumstances or emergencies, please reach out to our customer service team to discuss your situation. Exceptions to the cancellation policy may be considered on a case-by-case basis.

Thank you for choosing Gracias Dining for your catering needs. We appreciate your understanding and cooperation with our cancellation and refund policy.