Welcome to Gracias Corporate Dining Solutions! Below are some of the most frequently asked questions about our services. If you need further assistance, please feel free to contact us.

1. What services does Gracias offer?

Gracias provides a range of services including:

• Corporate cafeteria management

• Food court management

• Catering for corporate and private events such as weddings and birthdays

• Online food ordering for corporate employees through our Android and iOS apps

• Partner kitchen management through our Windows and Android apps and web dashboard

2. How do I create an account with Gracias?

To create an account, download our mobile app for Android or iOS, or visit our website. You will need to provide accurate, current, and complete information, including your email address and phone number.

3. How do I place an order?

Orders can be placed through our mobile apps for Android and iOS. When placing an order for the first time, you will need to enter your respective cafeteria code. Browse the menu, select your items, and proceed to checkout. You will receive a confirmation once your order is placed.

4. What payment methods do you accept?

We accept various payment methods including:

• Debit cards

• Credit cards

• UPI apps

• UPI IDs

• Above payment modes are accepted through our approved payment gateway partners

5. Can I cancel my order once it has been placed?

No, cancellation of orders is not possible once they have been placed. Please ensure that you review your order carefully before confirming.

6. What if there is an issue with my order or the food is not available?

If there is an issue with your order or the food is not available, we will process a refund. Please contact our customer support team for assistance.

7. How does Gracias ensure the quality of the food?

Gracias partners with various kitchens to prepare and deliver high-quality food. We ensure food safety through frequent inspections of partner kitchens and by inspecting the food prior to each session. All our food partners are statutorily compliant.

8. How is my personal information used and protected?

Your personal information is used to provide, operate, and improve our services. We implement appropriate security measures to protect your information. For more details, please refer to our Privacy Policy.

9. How can I contact Gracias for support?

You can reach our customer support team at:

• Email: hello@graciasdining.com

• Phone: +91 84387 16709

10. Can Gracias cater for special events like weddings or corporate functions?

Yes, Gracias offers catering services for various events including weddings, corporate functions, and birthdays. For specific terms and booking requirements, please contact our events team.

11. What should I do if I forget my account password?

If you forget your password, you can reset it through the "Forgot Password" link on the login page of our app or website. Follow the instructions to set a new password.

12. How can partner kitchens manage orders and check sales data?

Partner kitchens can use our Windows and Android apps or the web dashboard to accept and deliver orders and check sales data. For more details, please refer to the partner kitchen section of our website.

13. Where can I find the Terms & Conditions and Privacy Policy?

You can find our Terms & Conditions and Privacy Policy on our website and within our mobile apps. Please review these documents to understand your rights and responsibilities when using our services.

14. Are there any age restrictions for using Gracias services?

Yes, our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under 18.

15. How can I stay updated on new services or changes to policies?

We may update our services, Terms & Conditions, and Privacy Policy from time to time. Any changes will be posted on our website and within our apps. We encourage you to review these documents periodically.

16. What are the different payment models Gracias works with?

Gracias works with clients on various payment models, including:

• Cash & Carry (through the app)

• Company paid

• Subsidized model

17. How does Gracias manage on-site kitchens and boxed meals?

Gracias manages on-site kitchens through professionally trained teams. We also provide boxed meals based on client requirements, ensuring flexibility and convenience.

For any additional questions or concerns, please contact us at hello@graciasdining.com or +91 84387 16709.

Gracias Corporate Dining Solutions