At Gracias Dining, we strive to ensure that your catering experience is smooth and enjoyable from start to finish. Please review our shipping and delivery policy below:

1. Inclusive Shipping:

   • All prices quoted on our website include shipping and delivery charges. There are no hidden fees.

2. Delivery Timeframes:

   • We aim to deliver all catering orders at the scheduled time as specified in your booking confirmation.

   • Deliveries are made based on the availability and schedule confirmed during the booking process.

3. Delivery Locations:

   • Gracias Dining offers delivery services to the areas specified on our website. If your delivery location is outside our standard service area, please contact us to discuss possible accommodations.

4. Unforeseen Delays:

   • While we make every effort to deliver your order on time, we are not liable for delays caused by unforeseen circumstances such as adverse weather conditions, traffic disruptions, natural disasters, or other calamities beyond our control.

   • In case of a significant delay, our customer service team will contact you as soon as possible to inform you of the situation and discuss alternative arrangements if necessary.

5. Customer Responsibility:

   • Please ensure that someone is available at the delivery location to receive the order at the scheduled time. If no one is available to receive the delivery, additional charges may apply for redelivery or waiting time.

   • It is the customer's responsibility to provide accurate delivery information at the time of booking. Incorrect or incomplete addresses may result in delivery delays or failure.

6. Inspection and Acceptance:

   • Upon delivery, please inspect the products and services to ensure they meet your expectations. Any issues or discrepancies should be reported to our delivery personnel immediately.

   • By accepting the delivery, you acknowledge that the order has been received in satisfactory condition.

7. Changes to Delivery:

   • If you need to make changes to the delivery time or location after placing your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, subject to availability and feasibility.

8. Contact Information:

   • For any questions or concerns regarding shipping and delivery, please contact our customer service team at hello@graciasdining.com .

Thank you for choosing Gracias Dining for your catering needs. We are committed to providing you with excellent service and timely deliveries.