Effective Date: 01st July 2024

Introduction

Gracias Corporate Dining Solutions ("Gracias", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or engage with our services. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

1.1 Personal Information

When you create an account or use our services, we may collect personal information, including but not limited to:

• Name

• Email address

• Phone number

• Payment information (credit/debit card details, UPI ID, etc.)

1.2 Non-Personal Information

We may also collect non-personal information about your interaction with our website and apps, such as:

• IP address

• Browser type

• Device information

• Pages visited

• Time and date of visits

• Referring website addresses

2. How We Use Your Information

We use the information we collect in the following ways:

• To provide, operate, and maintain our services

• To improve, personalize, and expand our services

• To process transactions and manage your orders

• To communicate with you, including sending you updates, promotional materials, and other information

• To monitor and analyze usage and trends to improve your experience

• To detect, prevent, and address technical issues and security threats

• To comply with legal obligations and protect our legal rights

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.

• Partner Kitchens: We share relevant information with our partner kitchens to fulfill your orders and ensure a high-quality service.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court or government agencies).

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot ensure or warrant its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When your personal information is no longer required, we will take reasonable steps to securely delete or anonymize it.

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access and Correction: You can access and update your personal information through your account settings.

• Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.

• Objection and Restriction: You can object to or request the restriction of our processing of your personal information under certain circumstances.

• Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a child under 18, we will delete such information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated policy on our website or app. Your continued use of our services after the posting of changes constitutes your acceptance of such changes. We encourage you to review this Privacy Policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at:

Email: hello@graciasdining.com
Phone: +91 84387 16709

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Gracias Corporate Dining Solutions